Politique de Confidentialité - Gestion des cookies

This privacy policy was updated on 03 November 2023


We attach particular importance to respecting the privacy of users of our site and to complying with the legal provisions in force.

This privacy policy gives you a better understanding of the personal data protection principles we apply. We invite you to read it before submitting your personal data to us.

DCW EDITIONS, whose registered office is at 71 rue de la Fontaine au Roi, 75011 Paris, France, is responsible for processing personal data for the www.dcw-editions.fr website.

We may update this privacy policy at any time. The date of the most recent version of this page. We invite you to refer to you regularly.

Please note that by using the www.dcw-editions.fr website, you authorise us to collect, record, organise, store, use and/or transfer your personal data in accordance with this privacy policy.

If you do not accept this confidentiality policy, your access to the Site may be restricted.

When do we collect your personal data?

We collect personal data from you when :

  • You are visiting our website;
  • You create an account on our site;
  • You make a purchase or reservation on our website or in one of our approved sales outlets;
  • Subscribe to our newsletters;
  • You are a member of one of our loyalty programmes;
  • You will take part in special operations such as competitions, product tests, satisfaction surveys, polls and market research;
  • You share content on social networks such as Instagram, Facebook, LinkedIn or Twitter using the hashtag #dcwe or other hashtags that we offer.
  • You visit us at approved outlets in the DCWéditions selective distribution network;
  • You contact us, in particular when you call or make a request or complaint to our Customer Service, when you give your opinion on our products and/or services or when you exchange views in real time with other visitors;
  • You have given your consent to third parties to send us information about you.

What personal data do we collect?

Any information that directly or indirectly identifies you is referred to as "personal data". We are mainly likely to collect the following personal data:

  • Data relating to your identity, in particular your title, your surname, your first names, your postal address, your telephone numbers, your e-mail address, your user names and passwords, your date of birth or your age;
  • Information relating to your means of payment, in particular your credit card number and expiry date;
  • Data relating to the follow-up of our commercial relationship, in particular your order number, your Internet activity, the history of your purchases, your requests or your correspondence with our Customer Service, your preferences and interests or information relating to one of our loyalty programmes;
  • Data relating to your social network accounts (username, caption, location, etc.), uploads and posts when you upload content or use the hashtag #dcwe or other hashtags that we offer on certain social networks;
  • Content data (photographs, videos, opinions, comments, etc.) ;
  • Technical data, in particular your IP address or browsing information relating to your terminal;
  • Other data that you provide as part of a request to one of our services or that we may have obtained from external service providers.

Why is your personal data collected?

We collect your personal data for some or all of the following main purposes:

  • Securing the site,
  • Administration of the site and improvement of the quality of the service. This processing is necessary for the purposes of the aforementioned legitimate interest;
  • Management of your orders (orders, payments, deliveries, invoices, after-sales service, etc.). This processing is necessary for the performance of a contract to which you are a party;
  • Social interaction. This processing is carried out subject to your consent;
  • Where applicable, fraud prevention and detection, prevention, management and monitoring of unpaid bills, offences recorded at the point of sale and disputes. This processing is necessary for the purposes of the above-mentioned legitimate interest;
  • Management of your requests (samples, advice, promotional operations, complaints, right of access, rectification, opposition, etc.). This processing is carried out subject to your consent or is necessary for the purposes of the above-mentioned legitimate interests.

With whom do we share your personal data?

We never sell, rent or transfer your personal data to other companies for commercial prospecting purposes.

It may be transmitted to service providers chosen for their expertise and reliability who act on our behalf and according to our instructions, in particular to provide you with services (processing and dispatch of orders, secure payment, management of customer service, performance of technical maintenance and development operations, management of opinions on our products and services, personalisation of content, audience analysis, management of digital campaigns, etc.). We only authorise these service providers to use your personal data to the extent necessary to provide services on our behalf or to comply with legal requirements, and we endeavour to ensure that your personal data is protected at all times.

These third parties may come from countries within or outside the European Union ("EU"), in particular countries which do not offer the same level of data protection as your country of residence. In such a case and to the extent required by applicable laws, we will ensure that :

  • Or to obtain your express and unequivocal consent to share your personal data with these third parties;
  • Or to conclude data transfer contracts complying at least with the standard contractual clauses adopted by the European Commission;
  • Or to ensure that these third parties are companies that have signed up to the EU-U.S. Privacy Shield and registered as such with the U.S. authorities.

Finally, we may also transmit your personal data to local authorities or courts, if required by law or as part of an investigation and in accordance with applicable regulations.

How do we protect your personal data?

DCWéditions implements appropriate technical and organisational measures, with regard to the nature of the data and the risks involved in processing it, to preserve the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.

These measures may include practices such as limited access to data by staff authorised to access it by virtue of their duties, contractual guarantees in the event of recourse to an external service provider, privacy impact assessments, regular reviews of our privacy practices and policies and/or physical and/or logical security measures (secure access, authentication process, back-up copies, antivirus software, firewall, etc.).

What is our policy on cookies?

"Cookies" are alphanumeric identifiers deposited on your computer, mobile phone or digital tablet, via your Internet browser, in order to recognise your browser and offer you personalised services.

We use cookies for the purposes of browsing our website, to remember your preferences, to give you a better customer experience and to optimise our website by providing content tailored to your needs.

We use cookies to:

  • To identify you when you connect to our website.
  • Determine your Internet browser settings (browser used, plug-ins installed, etc.).
  • Save your shopping basket and purchase options.
  • To know which products you consult and buy, in order to provide you with appropriate suggestions. We do not collect personal data but only statistical data in order to optimise our website.

When you browse www.dcw-editions.fr, you may notice that some content comes from other websites. We also offer you the possibility of sharing information via social networks such as Facebook. DCWéditions does not control cookies from third-party sites and we suggest that you consult these sites directly for more information on their cookies and how to set them.

We inform you that you can refuse to accept cookies by configuring your browser as follows:

For Mozilla Firefox:

  1. Select the "Tools" menu, then "Options".
  2. Click on the "privacy" icon
  3. Find the "cookie" menu and select the options you require

For Microsoft Internet Explorer 6.0:

  1. Select the "Tools" menu, then "Internet Options".
  2. Click on the "Confidentiality" tab
  3. Customise the level using the cursor.

For Microsoft Internet Explorer 5:

  1. Select the "Tools" menu, then "Internet Options".
  2. Click on the "Confidentiality" tab
  3. Customise the level using the cursor.

For Opera 6.0 and above :

  1. Select the "File" menu, then "Preferences".
  2. Private Life
  3. Cookies

How is the content you share on social networks using our hashtags managed?

You can choose to use the hashtags we offer to tag your content on social networks such as Instagram, Facebook, Pinterest, LinkedIn or Twitter.

By using these hashtags, you acknowledge and agree that your content may appear on our site and be used to link to our products or services.

We remind you that the information you make public on social networks can be consulted, used and saved by other people throughout the world, and in particular in countries that do not have legislation guaranteeing adequate protection of your personal information, as defined in your country of residence.

We would also like to draw your attention to the fact that when you submit content using one of our hashtags, your use of social networks is governed exclusively by the terms and conditions of these social networks. Please read them carefully and refer to them regularly.

If you no longer wish any of your content to appear on our site, please delete it from the social network or stop using one of our hashtags.

How long are your personal details kept?

We will keep your personal data for no longer than is necessary for the purposes set out in this privacy policy or as required by applicable law.

As a general rule :

  • Unless you object or request deletion, prospective customer/client data is kept for a period of three years from the date it was collected or, if later, from the last contact or the end of the commercial relationship. At the end of this three-year period, we may contact you again to find out whether you wish to continue to receive commercial solicitations. In the absence of a positive and explicit response from you, the data concerning you will be deleted or archived in accordance with the provisions in force.
  • Bank details are deleted once the transaction has been completed or archived for proof purposes in accordance with the provisions in force. Subject to your express agreement, this data may be kept until the expiry date of the bank card. We never keep your visual cryptogram.
  • Data relating to identity documents is kept for one year if the right of access, rectification, limitation, deletion or portability is exercised, and for three years if the right of opposition is exercised.
  • Data used to establish proof of a right or contract, or kept to comply with a legal obligation, is archived in accordance with the provisions in force.
  • Information relating to the listening and recording of telephone conversations for the purpose of improving the quality of Customer Service is kept for as long as is necessary for this purpose, up to a maximum of six months.
  • Financial data (payments, refunds) are kept for the period required by applicable accounting and tax laws.
  • Data relating to orders is kept for 5 years from the date of the order.
  • Invoices are kept for 10 years.
  • Written documents recording the conclusion of a contract for goods costing more than 120 euros are kept for 10 years under the conditions set out in article L.213-1 of the French Consumer Code.

You may request the deletion of this data at any time, with the exception of data required to be retained by accounting and tax laws.

What are your rights regarding your personal data and how can you contact us?

If you provide us with your e-mail address, telephone number or postal address, you may receive periodic mailings, calls or messages from us about our products, services or upcoming events. You may unsubscribe from our mailing lists at any time by contacting us at the address below or by following the "Unsubscribe" link contained in each of our e-mails. You can also change your preferences in your account at any time. If you do not wish to be the subject of commercial canvassing by telephone, we would remind you that, pursuant to article L. 223-1 of the French Consumer Code, you can register free of charge on a telephone canvassing opposition list.

In accordance with the applicable regulations, you have the right to access, rectify, delete and port your personal data, as well as the right to object to and limit the processing of your personal data - except for data that must be kept for accounting and tax purposes, as explained in point 9. You may withdraw your consent at any time on the www.dcw-editions.fr website under the heading "My account" and the sub-heading "Confidentiality". You may also formulate directives relating to the conservation, deletion and communication of your personal data after your death. To exercise these rights, you must send us a request accompanied by a copy of your identity document bearing your signature:

  • By e-mail to Customer Services at the following address: marketing@dcwe.fr
  • By post to the following address:
    DCWéditions - Customer Service
    71 rue de la Fontaine au Roi
    75011 Paris
  • By telephone on +33 1 40 21 37 60, Monday to Friday, 9am to 6pm.

We will inform you of the measures taken in response to your request as soon as possible and in any event within one month of receiving it. However, we reserve the right not to take action on requests that are manifestly unfounded or excessive.

We inform you that if we delete your data or restrict its processing, we may no longer be able to fulfil our obligations to you. In accordance with the applicable regulations, you may also lodge a complaint with the competent supervisory authority responsible for data protection or seek legal redress if your data is misused.

If you have any questions about this privacy policy, please contact us by e-mail or post at the above addresses.

We may occasionally modify this confidentiality policy. When this is necessary, we will inform you and/or ask for your agreement.